There is an old rule in business: what is not written has never been said.

Although some agreements only require a handshake, others that involve a multitude of variables require a contract, so that all parties understand what is expected of them. This is especially true when you hire professional movers.

The context

You are obviously the ‘who’, but we also need to know exactly ‘what’, ‘where’ and ‘when’ to transport your items to your new location. In these general categories, there can be many details, and knowing them on the day of the move is counterproductive. Think in advance.

The first thing to do is to find a reputable mover. You can check online with the Better Business Bureau or the Canadian Association of Movers and, of course, who has used friends and family members. Select a company that has a proven track record. Then ask questions and remember that the movers should ask you a lot of questions to determine exactly what the move will entail.

The contract

When meeting with customers to arrange for their move, we need to be aware of everything they expect to take in order to be able to prepare as accurate an estimate as possible. In many ways, estimation is a science. Computers help, but the results are only as good as the information we have entered. On the day of the move, you told us that you had forgotten that you wanted to take the shed back to the yard can last for hours. It will also increase your costs.

And speaking of costs, we need to know well in advance if you want us to provide the packing service. Deciding this two days before the move will probably not work. Moreover, if we quote only for the move and not for the packaging, a new contract will have to be established with a higher price. If you are packing yourself, read the contract to find out if or how much your items are covered in the event of damage.

The extras

We must also know if you have anything else in mind that Point to Point B for the day of the move. If you forget to tell us that your dining room set needs to be moved elsewhere, it is likely that the counter is in a taxi. You will pay more for unforeseen trips. In addition, unless we know in advance, we can pack the dining room set in an inconvenient location for unloading your destination midway. Again, it will cost you time and money – two things that are valuable goods on the day of the move.

It’s our responsibility, as professional movers, to ask the right questions, but until we develop ESP, we need to be able to count on you to explain what you need. A contract protects you as much as movers, but only if you read it, understand it and respect it.

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